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Essential Functions of the Job

Schedules, administers, and monitors the day-to-day activities for their team in accordance with established policies, procedures and service level agreements

Develops and maintains a thorough understanding of the functional process

Reviews work product and deliverables (including MI reporting) as necessary to ensure service levels and quality standards are consistently met by the team

Conducts quality checks and/or reviews select work of team members; provides appropriate feedback on performance

Oversees team staffing, scheduling, holiday & vacation management

Trains, develops and motivates team members; provides guidance, direction and evaluation of team members

Participates in the staff recruitment process

Challenges existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service

Ensures process documents are reviewed and updated on a regular basis

Serves as the escalation point for functional issues; works with HR Services Manager, Customers or others to resolve as necessary

Participates in leadership meetings and/or customer calls to share feedback and operational results

Participates on service transitions projects as needed

Participates in GDS initiatives and other projects (as assigned)

 

Analytical/Decision Making Responsibilities:

Appreciate that different ways of working exist with each location. Ability to question and understand why we do things in particular ways – and be prepared to challenge.

The role holder will need to handle, analyze and report on people data obtained from multiple sources.

Ability to work within a matrix environment – where a “one size fits all” may not be sufficient.

Prepared to make recommendations to Business Partner, Leadership Team – highlighting impact / change.

 

Knowledge and Skills Requirements:

Has very good understanding of general TSS concept

Knowledge on SuccessFactors

Has in-depth knowledge in the assigned processes such as Learning Administration

Excellent communication skills (facilitation and presentation skills a plus)

Strong spoken and written English 

Demonstrated supervisory skills such as teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling

Good organization, analytical and problem solving skills; logical flow of thought and process orientation

Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical

Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

Proficiency with HR specific technology (PeopleSoft and/or Taleo a plus)

Proficiency with firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint

 

Supervision Responsibilities:

 

Acts as a counselor for Associates and Senior Associates

Leads  teams of 10-15 people, it may involve people working on various processes

Assigns work, monitors completion, provides timely feedback; recognizes outstanding individuals and team performance

Sets performance goals, conducts performance appraisal sessions with the counselees during year end and mid year

Set performance improvement plans and works on their execution

Solves people related issues observing HR procedures / policies and legal requirements

Plans training for the team

Follows HR procedures related to people management (eg. reports sick leaves, plans working time and settles working hours according to the legal requirements and the firm’s procedures, ensures any changes in assignments are reported to people team (eg change of process, team etc.))

Ensures good communication within the team (runs team meetings, 1-1 meetings, ensures the team participates in the firm wide communication events

 

Other Requirements:

Is employed in task based working time system.

May need to travel during transition, otherwise travel time will be very limited.

 

Education:

Master Degree in HR/other studies & postgraduate diploma in HR (or completed HR courses)

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