Company Profile:

Lumen employs thousands of individuals globally One of our strengths is the diversity of our people and we are committed to fostering a diverse and inclusive culture The vibrant mix of viewpoints talents experiences backgrounds and beliefs found at Lumen is respected and valued Our Human Resources policies aim for the highest standards of fairness and equal opportunity covering recruitment hiring promotions job assignments and all other aspects of employment

Job description:

• Be SPOC for all escalations and daily operations within Unix team
• Prior experience in handling min team size of 10
• Collaborating with, leading, coaching, mentoring and developing a team of UNIX/AIX/Linux//HPUX experts
• Line management and personal development for a team of highly technical engineers
• Fostering collaboration within and between teams
• Helping roadmap, design, engineer, implement and administer platforms
• Supporting production systems as required outside of standard working hours and participate in 24x7 on call rota
• Supervising a diverse team of skilled UNIX administrator professionals in a fast paced operational environment.
• Developing and maintaining installation and configuration procedures for new server builds.
• Troubleshooting hardware and software problems with AIX, HP-UX, solaris and Redhat servers.
• Providing escalation support for subordinates and junior resources.
• Evaluating and implementing potential new tools and technologies.
• Working on assigned Change Requests/Problem tickets.
• Investigating and responding to alerts generated by the various monitoring systems .
• Performing hardware maintenance/repair activities.
• Preparing work schedules to include daily support schedules, holiday work schedules, on-call rotations to ensure adequate coverage of all shifts at all times.
• Preparing Root Cause Analysis reports for any major outage.
• Monitoring the groups ITSM ticket queue to ensure tickets are worked and resolved IAW established SLAs.
• Ensuring proper planning and execution of major projects/maintenance activities.
Preparing and submitting required weekly and monthly reports regarding team activities, issues and risks.