The TechOps Network team is responsible for the end-to-end lifecycle of the network service/product. Team members may work to rollout new functionality and upgrades and provide 24x7 support for the ongoing operations.
Within this team, the Specialist is a technical team member responsible for implementing changes to the network, incident troubleshooting and resolution, conducting routine maintenance, updating our management tools, and maintaining documented knowledge (e.g., SOP’s, guidelines).
The Specialist also communicates with internal customer contacts, 3rd party vendors, and management to drive incident/problem resolution, gather requirements, and coordinate changes.
Example efforts/assignments are:
This position supports the North America geographic region, and team members will participate in a 24x7 shift roster to provide coverage centered on North America core business hours of 7:00am to 7:00pm CST.
Qualifications
The Specialist should have proven hands-on experience in one or more technical sub-domains (e.g., WiFi, LAN, SD-WAN), experience across other areas of network technology, and familiarity with other infrastructure technologies (e.g., server OS, DHCP, Active Directory).
The Specialist also needs strong written and verbal (speaking) communication skills.
Sample Experience:
LAN,Wi-FI,RADIUS,
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