Responding to escalation from Tier 1 teams within specified timing in order to restore service
Diagnose and troubleshoot technical issues using resources that include personal technical ability, run book, solution database, diagnostics flow charts and senior members.
Provide in depth application support via assorted media including telephone and online collaboration and chat tools.
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
Bachelors
B.E
Infrastructure,l2 support,
Banking/Financial Services/Broking