Company Profile:

Avtar enables high growth organizations to focus sharply on effective and sustainable talent strategies to make the workplace more inclusive Avtar has helped MNCs and Large Indian Conglomerates to structure and implement sustainable Diversity Inclusion programs

Job description:

• Promotes quality technical support operations including customer support excellence and technical delivery excellence
• Maintains coverage plans to meet contractual requirements
• Develops operational improvement initiatives based on KPI metrics across products.
• Develops training plans for Technical Support operations
• Manages Customer Escalations of support priorities directly

Education, Licenses and Certifications:
• Engineering, Information systems or Computer Engineering Bachelor degree required
• MBA preferred
Experience:
• Minimum 8 years experience in software development
• Minimum 20 years in technical support operations for Fortune 500 clients
• Minimum 12 years management experience
• Preferably having US working experience