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IT Support Quality Manager BA

Flexi Careers
Location: Mumbai,Chennai, Experience: 8 years - 15 years
Posted On: 30-Oct-2021 | Last Date to Apply: 28-Jan-2022 | No: of Vacancies : 2 | CTC: 25 to 28 Lacs

Company Profile:

Avtar enables high growth organizations to focus sharply on effective and sustainable talent strategies to make the workplace more inclusive Avtar has helped MNCs and Large Indian Conglomerates to structure and implement sustainable Diversity Inclusion programs

Job description:

1. Conceptualize, design and manage support processes, standard reports and dashboard for all business domains
2. Engage key Stakeholders to achieve good understanding of the standard support processes, dashboards and report requirements and KPI measurement required to support across the organisation.
3. Engage key stakeholders at all levels to evaluate, review and develop new support processes and support tools requirements.
4. Lead and coordinate requirement gathering, analysis, design, development, testing and rollout of the ITSM interface, reports and dashboard for the respective subjects.
5. Analyse and understand Business processes and data sources required for the IT support processes and reports, apply ITSM tool transformation logic as necessary for accurate support processes and reports.
6. Engage ITSM maintenance and support teams to ensure processes, report and dashboard enhancements are delivered as planned and accordingly to requirements.

- At least 1 year working on either :
o IT support activity
o Business support activity
o IT Evolutive & corrective maintenance
o IT Project
o UI/UX Project
o Deployment and communication
- User of an assistance portal
- A passion for users support and solution identification
- Knowledge of various Technology and in Database concepts, SQL scripting, reporting, analytics and dashboard tools and their capabilities, VBA, ITIL, Project management methodologies (V cycle & Agile), Office 365 Suite (Excel, Power Point, Outlook, Teams, Planner), Processes modelization
- Aware of the latest technologies, able to bring this value in the daily work

Key Qualifications





IT-Software- Software services

Gender Preference:


Job Type:

Full Time

Diversity Tags:

Not Applicable