Company Profile:

Avtar enables high growth organizations to focus sharply on effective and sustainable talent strategies to make the workplace more inclusive Avtar has helped MNCs and Large Indian Conglomerates to structure and implement sustainable Diversity Inclusion programs

Job description:

Core Responsibilities:

 

1. Ensure Customer service excellence by adhering to professional conduct, attire and handling to complete KYC collection

• Display end to end process adherence in execution of KYC collection/certification
• Ensure professional conduct and client handling in completion of physical KYC collection
• Delivering service with requisite Courtesy and Accuracy
• Ensure minimal defects (85% plus FTR rate on submitted apps)
• Ensuring Nil Customer complaints
• Escalating / Highlighting customer Problem Incidences to supervisors
• Adherence to Do’s & Don’ts in KYC collection and associated activities

1. Adherence to Service and Sales Compliance
2. Ensuring Process Efficiency by achieving set targets on quality parameters
3. Passion for delivering best in the Industry Client experience and excellence

Day-to-Day Responsibilities:

 

1. Ensure Customer service excellence by

• Displaying complete adherence to process and quality requirements
• Ensuring Process Efficiency by achieving set targets on producitivity and other parameters
• Delivering service with highest standards of professional conduct
• Ensure minimal defects (85% plus FTR rate on submitted apps)
• Ensuring Nil Customer complaints
• Escalating / Highlighting customer Problem Incidences