Responsibilities
· Coordinate desktop changes to avoid deployment collisions.
· Prepare requests for rollout
· Prioritize change requests
· Create rollout plans for changes requests
· Coordinate implementation process
· Keep track of request and make sure they are implemented as planned
· Participate in incident handling concerning desktop changes.
· Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
· Microsoft environment knowledge (desktop & server).
· Have some level of technical understanding of the products building up a desktop service.
· Experience from the desktop environment.
· Understanding and experience of change management process.
· Technical Requirements
Technical Requirements
· Phone support experience necessary.
· Technical Service desk or technical call center experience is necessary.
· Disciplined, systematic problem solving skills required.
· Windows Operating systems
· Clients: Windows7, Windows Vista, Windows XP, Windows 2000
· Servers: Windows 2000, Windows 2003, Windows 2008
· Knowledge of Active Directory, Exchange 2003/2007
· ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
· MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
· Internet browsers (e.g. Explorer, Chrome, Firefox),
· VPN and remote dial-in users
· Support for laptop, desktops, and printers
· PDA and blackberry support
· Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
Bachelors
B.E
,
IT-Software- Software services