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Remote Desktop Support

HCL Technologies Ltd.
Location: Noida, Experience: 2 years - 4 years
Posted On: 02-Jan-2022 | Last Date to Apply: 31-Mar-2022 | No: of Vacancies : 20

Company Profile:

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 187,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Job description:

Responsibilities

 

·    Coordinate desktop changes to avoid deployment collisions.

·    Prepare requests for rollout

·    Prioritize change requests

·    Create rollout plans for changes requests

·    Coordinate implementation process

·    Keep track of request and make sure they are implemented as planned

·    Participate in incident handling concerning desktop changes.

·    Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

·    Microsoft environment knowledge (desktop & server).

·    Have some level of technical understanding of the products building up a desktop service.

·    Experience from the desktop environment.

·    Understanding and experience of change management process.

·    Technical Requirements

 

Technical Requirements

 

·    Phone support experience necessary.

·    Technical Service desk or technical call center experience is necessary.

·    Disciplined, systematic problem solving skills required.

·    Windows Operating systems

·    Clients: Windows7, Windows Vista, Windows XP, Windows 2000

·    Servers: Windows 2000, Windows 2003, Windows 2008

·    Knowledge of Active Directory, Exchange 2003/2007

·    ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

·    Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

·    MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

·    Internet browsers (e.g. Explorer, Chrome, Firefox),

·    VPN and remote dial-in users

·    Support for laptop, desktops, and printers

·    PDA and blackberry support

·    Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

Key Qualifications

Bachelors

Education

B.E

Skills

,

Industry

IT-Software- Software services

Gender Preference:

Female

Job Type:

Full Time

Diversity Tags:

Not Applicable