Company Profile:

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 187,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Job description:

Enterprise Kubernetes (PKS) Run Support Activities: 
• 24x7 Enterprise PKS (Kubernetes) Service Support 
• Monitoring of all Enterprise PKS services that are on-prem and/or in public cloud environments and associated data stores. 
• Create and maintain Enterprise PKS Run Books. 
• Own the operational management of wing-2-wing Enterprise PKS services including Enterprise PKS platform, enabling services, underlying infrastructure, and network. 
• Work with the Pivotal vendor on support and security issues. 
• Provision and manage development environments for testing. 
• Support application testing by application teams. 
• Support all infrastructure and Enterprise PKS Platform Upgrades and Patching activity. 
• Utilize monitoring tools and respond to alerts and dashboards to proactively identify and resolve Enterprise PKS issues before business is impacted. 
• Work with the Platform engineering team to resolve problems and implement new Enterprise PKS functions. 
• Understand Enterprise PKS services and application API consumption models. 

Training & Knowledge Transfer: 
• Set up Enterprise PKS & Knowledge Transfer sessions for Support Personnel 

ServiceNow Documentation: 
• Document Ticket (Incident, Problem, Change, Config, etc.) Process flow and ownership 
• Document team ownership with the process & DLs in use 
• Document ServiceNow Ticket handoffs with partner teams and vendors 
• Document escalation handoff and ownership 
• Document escalation engagement process and quarterback owners 
• Document & Implement PKS in Servicenow 
• Test PKS ticket process flow in Servicenow 

Develop Enterprise PKS Operations & Health Report: 
• Enterprise PKS Service Health Status 
• Enterprise PKS Availability Statistics 
• Enterprise PKS Performance Statistics 

Enterprise PKS cluster Run Support: 

Perform Management activities on Enterprise PKS clusters 
• scale in, scale out of clusters 
• manage compute profiles, network profiles 
• create, manage, delete k8s clusters 
• create, manage, delete namespaces 
• create, manage, delete Kubernetes resources 
• proactively identify capacity and performance issues in the clusters 

Provide support to application teams with these activities 
• provision clusters and Kubernetes resources as required 
• during application deployment 
• during troubleshooting application issues 
• backup, DR setup for applications 

Documentation 
• ServiceNow CI inventory management for PKS cluster resources 
• ServiceNow change, incident, config process 

Develop Enterprise PKS cluster operations & Health Report: 
• k8s cluster ControlPlane components health report 
• k8s clusters VMs health status 
• k8s cluster capacity statistics 
• k8s cluster Performance statistics