Company Profile:

At AB InBev we dream big to create A future with more cheers We are the world’s largest brewer bringing people together for a better world For centuries the experience of sharing a beer has brought people and cultures together Even in our hyperconnected alwayson world this simple act is as meaningful today as it was generations ago

Job description:

PURPOSE OF THE ROLE

 

This role is accountable for the health of the People Workday applications, it is expected to keep the applications up and running for business continuity.

Guarantee the issue resolution and bug fixes within the SLA.

Work Pro-actively & Independently to provide solutions for any issues raised by Business.

Good communication skills and should be team player.

Develop a high-level expertise in Workday applications in order to assist all stakeholders once any query or issue arrives.

Implement and review enhancements/efficiencies in Workday applications in accordance with the business demands.

Work and resolve the issues raised on the applications independently.

Work with different functions/towers based on demand basis to save costs from outsourcing to third parties when needed.

 

KEY TASK AND ACCOUNTABILITIES

• Be part of Project team during different phases of Workday project implementation

• Transitioned to Workday DevOps team

• Analyze Workday release updates to understand impacts of feature changes, in relation to clients existing configuration

BUSINESS ENVIRONMENT

Main Characteristics: Challenges

- Be a subject matter expert to the business teams on the technologies resource work upon

- Maintain effective relationship with stakeholders and address their concerns throughout the monthly processes.

- Be closely connected with partners and vendors in order to resolve any production issues or change deployments

· Evaluation Criteria (Targets):

- KPI1: Resolution on Time (SLA)

- KPI2: 99.8% Unavailability

- KPI3: Change delivered on time

· Key Dimensions and Contact:

- Global Director Solutions Operations and Delivery

- Global Security & Compliance

- Zonal Expert Users

- 3rd party vendors (developers and support)

- All user’s community (employees in all levels on the organization)

· Geographical Scope:

- Global

Skills –  

ServiceNow, Workday Integration, Workday Implementation, Incident Management

Qualification, Course, Specialization - Bachelors or Masters in Computer Science or Engineering; 3 years to 4 years’ experience in workday application; Monitoring and troubleshooting Workday applications on an ongoing basis; Understanding of application change management processes, SSO concepts; Knowledge on incident management tools like Service Now and Remedy for ticket creation/resolution and Change Management