Company Profile:

Fidelity International offers investment solutions and services and retirement expertise to more than million customers globally As a privatelyheld purposedriven company with a year heritage we think generationally and invest for the long term Operating in more than locations and with billion in total assets our clients range from central banks sovereign wealth funds large corporates financial institutions insurers and wealth managers to private individuals

Job description:

Title: Junior Technical Analyst

Department: Service Management and Application Infrastructure Services (AIS) 

Location:  Gurgaon , India.

Reports To: Technical Consultant - Middleware             

                                                                                                                 

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $608.7billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $437 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us.

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

 

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

 

Our Values

 

Integrity - Doing the right thing, every time and putting the client first

 

Trust - Empowering each other to take the initiative and make good decision

 

Our Behaviours

 

Our employees should be:

 

Brave - Challenge the status quo, be accountable and speak up

Bold - Act with conviction, encourage diverse thinking and keep things simple

Curious - Learn to do new things in better ways and encourage fresh thinking

Compassionate - Have empathy, care for colleagues, clients and the community

 

Department Description

 

The Technology function within the Technology, Finance and Investment Admin department provides IT services to the Fidelity International business, globally.  These include the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, marketing and customer service functions.  The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

 

The Technology team has been structured as virtual teams created around business verticals. The various virtual teams aligned to each business provide strategic IT direction and programme execution to support Fidelity’s businesses in the UK, Asia Pacific and continental Europe. The virtual team is headed by the local Head of Delivery and supported by a dedicated delivery team and various other teams e.g. Enterprise Architecture and Technology Infrastructure Services

 

Purpose of the Role

 

The Junior Technical Analyst – AIS Scheduling will be responsible for providing Level-2 and Level-3 technical and project support services for the FIL wide enterprise. Typically, this will include supporting the Control-M Application and connected supporting technologies. This involves identifying production / pre-production issues before they occur, working on incidents, problems tickets, service requests and change related activities

 

Role involve Project & BAU teams to assist in resolving critical issues. The successful candidate will also deliver strategic improvements and work with TIS & EA teams in achieving the core engineering group objectives. This position will suit an individual who enjoys working in an energised environment with a culture of teamwork and open communication.

 

This role demands exceptional technical skills and to collaborate among team and have 360-degree approach to work in DevOps operations. The role involves working as a member of a global team with a follow the sun model.

The successful candidate will also contribute to engineering roadmaps, deliver strategic improvements and work with TIS and Enterprise Architecture teams in achieving the core engineering group objectives

 

The role will involve providing 24x7 support as part of a team rota and some weekend working

 

Key Responsibilities

 

The key responsibilities of this role are:

 

• Control-M Migration/Upgrade and Deployment pipeline, Automation API
• Service Management of the Control M product suite for various lines of business
• Support the team in provisioning, deployment and monitoring of the system and components. You are the bridge between your team and the Infrastructure team and help to automate the CI/CD pipeline
• Excellent understanding and troubleshooting skill
• Support the release of new code and artefacts to environments during business and non-business hours.

• Proactive issue detection / service monitoring
• Incident management, root cause analysis, problem determination and resolution
• Provision of technical support on a shift / on call / rotational basis
• Escalation as necessary to secure assistance / technical guidance from other Technology teams
• Support and planning of infrastructure upgrades and patching
• Automation and process improvement

 

 

Experience and Qualifications Required

 

Willingness to work in a complex application infrastructure support environment.

 

• Broad understanding of major Operating Systems including RHEL, AIX, Solaris and Windows.
• An understanding of Database technologies and strong in at least on database product.
• Shell/Python/PERL script development experience.
• Interest in scripting and code development.
• Knowledge of APIs
• Interest in cloud solutions. Kowledge of one or more public cloud providers like AWS, Azure or GCP
• Knowledge of CI/CD tools such as Jenkins/Ansible and integration with Github
• Understanding of basic OS commands to monitor memory, CPU and disk usage.
• Basic troubleshooting skills.

 

Education: University graduate in a relevant subject.