Company Profile:

M2P Fintech acts as a glue between businesses and banks and are Asia’s first Neo Banking platform. We are a high-growth technology company in the financial services space with 5X YoY revenue growth. Founded by three passionate fintech enthusiasts in 2014, we started out with a dream of making fintech accessible to everyone. Today, we power over 80% of fintech transactions in India and have a direct presence in 8 markets worldwide. Ranked among the top 100 high-growth companies in the Asia Pacific, we deliver futuristic customer-centric fintech solutions through cutting-edge APIs, technology integration, and back-office support.

Job description:

What You’ll Do:
You would be responsible to handle the below but not limited to:
• Understand and work along the standard operating procedures to handle customer queries / disputes.
• Adherence to all scheme related rules from Operations perspective like following guidelines and
preparing necessary reports as per the requirements.
• Service level from TAT & Quality perspective for all scheme related activities performed in Operations
must be maintained with Zero percent deviations.
• Proactively initiate and implement process improvement to improve customer experience, efficiency,
ultimately cost reduction and achieve Zero financial loss for cardholder, client and Organization.
• Collaborate with both internal and external stake holders to work for streamlining entire dispute
ecosystem desirably through process automation.
• Maintain detailed knowledge of a subset of product and service offerings to customers
• Ensuring Information security for sensitive data
• Support the team by working on new tasks given from time-to-time basis as per the business
requirements.
Who You Need To Be:
• Should have knowledge on MS-Excel.
• Ability to articulate thoughts and express ideas effectively using oral, written, visual communication
skills and excellent stakeholder management skills.
• Detail Oriented - Exercise extreme attention to details, is thorough, accurate, organized, and productive
and seeks to understand both cause and effect of a situation.
• Should exercise of Critical thinking, analysing, and assessing and taking ownership of outcome.
• Added advantage, to have knowledge on Banking terminologies especially related to Banking and Card
Operations.