Job description:
Intermediate Level Hosting Analyst. The Hosting Analyst is responsible for the implementation and Production support of the AstraZeneca IT Storage and Backup environment in a 24x7 support model geographically spread globally. Typically, member of a Medium to Large delivery team to carry out and support different functions and business units. AstraZeneca lifecycle methodology and practices and will be familiar with applications/infrastructure that their solutions will impact. Able to accommodate and support any of the key technologies such as Platform, Storage & Backup or Life cycle management experienced in analysis, configuration or any other IT Infrastructure discipline.
Job Description
Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
ABOUT OUR IT TEAM
It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.
ABOUT THE ROLE
- Collaborate with multi-functional Application teams to assist Service support in BAU. Develop use cases into high-quality solutions in your specialist area. Take ownership and accountability for individual work
- Resolve open issues while functioning as an advisory resource for “Best Practices” and driving adoption of cloud solutions.
- Make accurate impact assessments, and raise, implement, close down and roll-back plans when required
- Maintain current, high-level technical knowledge of the entire Cloud Offerings from a product perspective.
- Work in a diverse team of consultants to implement sophisticated Cloud solutions.
- Solid experience with modern IT infrastructure and hosting operation (Disaster recovery, SLA, Backup, Multi Site, Monitoring, AD & DNS)
- Knowledgeable in hybrid & multi-cloud operations with demonstrable experience in converged & hyperconverged infrastructure (HCI) platforms.
- Demonstrable experience assessing application workloads and technology landscape for Cloud suitability, develop case and Cloud adoption roadmap
- Understanding and experience in supporting applications in Public Cloud - AWS and/or Azure and/or GCP.
- Understanding and experience in supporting applications in Private Cloud environments.
- Skilled in supporting highly available and performance optimized platforms for application workload hosting with technologies - VMware vSphere, Oracle Virtual Machine, OpenStack, Hyper-V, and on-prem hyperscale solutions (Azure Stack, AWS Outposts, Google Anthos).
- Infrastructure engineering skills in the areas of compute, IP networking, storage networks, SAN/NAS storage arrays, workload protection (backup, restore, & DR), security/hardening, and governance in both on-prem and public clouds.
- Understanding and experience in supporting applications in the public cloud like RDS.
- Understanding and experience in supporting applications in Docker/Container Platforms.
- Experience in containerization and container orchestration technologies like Google Kubernetes.
- Experience with using cloud infrastructure automation tools, i.e.: CloudFormation
- Experience in orchestration and provisioning tools is required e.g.: Morpheus/Ansible/Terraforms
- Experience with the development of Continuous Integration build pipelines and management of these, i.e.: Jenkins
- Demonstrable experience with scripting languages, i.e.: Ruby, Python NodeJS
- Agile Delivery - Understanding and experience of Agile principles and use of Jira
-
Education, Qualifications, and Experience
Essential
- Preferably candidate should have 4 - 6 years of professional experience.
- 3-5 years of experience as a consultant, preferably within a system integrator experienced Windows Server/VMware or Unix/Linux administration.
- Hands-on experience in AWS , Azure, GCP cloud principles.
- Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences.
- Ability to work independently and work multi-functionally in a team environment.
- Experience in managing Incidents, Problems, changes and capacity management aspects.
- Demonstrated ability handling large number of incidents via. Any ITSM tool
- Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
Desirable
- Multi Cloud Hybrid IT setup.
- Multi years of work experience in Technical teams working in Shifts.
- An ability to work effectively in a matrix organization is essential
- A self-starter with high levels of drive, energy, resilience and a desire for professional excellence.
- An active listener with excellent and confident communications and interpersonal skills with an ability to read complex customer situations and adapt as needed.
Skills and Capabilities
Essential
- In Depth or working Knowledge on cloud solutions and concepts
- Experience in automating infrastructure provisioning (compute, networking, storage etc), DevOps, and continuous integration/delivery with tools like Terraform, CloudFormation, Helm/Draft, Azure Devops
- Understanding of cloud architecture concepts for resources like compute, storage, networking, load balancing, security, Kubernetes
- Experience working with enterprise monitoring tool and understanding dashboards.
- Experience with using Knowledge articles and documented SOPs to resolve tickets.
- Experience with Powershell, VBscript or BASH shell scripting, Python, Linux script preferred
Desirable
- Substantial, extensive and demonstrated experience in various aspects of automation with in cloud environments
- Experience and ability to work in shifts on rotational basis covering 24*7 support
- Ability to work effectively in a matrix organization is essential.
- Experience working with Cloudability tool and understanding dashboards.
- Build, migrate and test Azure environments and integrations
- Knowledge and/or experience on designing, developing, deploying, and CI/CD in a DevOps environment
