Company Profile:

Job description:

You’ll be our: Territory vehicle service manager

You’ll be based at: Service Center

You’ll be Aligned with: Area Vehicle Service Manager

You’ll be the member of:  Service Delivery Team



What you’ll do at Ather:

Ensure that the KPIs of the  Doorstep Service teams are met, while keeping in mind great Customer Experience - at coco and doco locations
Monitor and Control the service quality as per Ather standards, through adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
PDI (support) / Warranty Management
Provide technical support to the local Doorstep Service team across coco an doco locations
Plan and support service marketing activities in the city
Support establishment of Vehicle Service set up in all launch markets
Support Service Strategy team to document Service SOPs and Service Manual
Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis


Here’s what we are looking for:

Experience in After Sales Operations and strong team management and collaboration skills
You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
A fair understanding of EV technology is a definite plus.
Demonstrates an ability to control operational costs,  improvise tools/equipment, SOPs to minimize costs.
Demonstrate the ability to scale operations and showcase value improvement


What you'll bring to Ather:

We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
2-4 years of experience in managing service delivery operations (team of 20+ or multiple workshops)