Company Profile:

Job description:

YOU’LL BE OUR: Area Vehicle Service Manager- Vehicle service delivery

YOU’LL BE BASED AT: Kochi

YOU’LL BE ALIGNED WITH: Manager Service delivery

YOU’LL BE THE MEMBER OF: Vehicle service delivery

WHAT YOU’LL DO AT ATHER:

As AVSM, you will be our key senior resource in the city with the management of service delivery, service operations and demand generation under your supervision.

Ensuring all business aspects in place ( i.e.: manpower hiring, manpower training)

You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role

Driving service kpi’s for the city

Managing the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations

You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels. you will ensure that the projected volume plan is achieved.

You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse.

You will be administratively responsible for the management of the premises of ather in the city

HERE’S WHAT WE ARE LOOKING FOR:

Experience in after sales operations and strong team management and collaboration skills

You need the customer first attitude for the ability to understand customer needs and exceed their expectations.

A fair understanding of EV technology is a definite plus.

YOU BRING TO ATHER:

We are looking for a graduate in business/engineering from a tier i/tier ii institute.

6-10 years of experience in managing service delivery operations (team of 20+ or 4+ workshops)

YOU’LL BE THE LEAD FOR:

As city manager, you will be our key senior resource in the city with the management of service delivery, service operations and demand generation under your supervision.

YOU’LL BE COLLABORATING WITH:

Retail team

Customer service

Marketing

Customer quality

Service inventory

IF YOU LOVE CHALLENGES, HERE’S WHAT WE HAVE FOR YOU:

Demonstrate ability to control operational costs: cogs, manufacturing, wc, development budgets etc.

Demonstrate the ability to scale operations and showcase value improvement

Demonstrate the ability to build new experiences and products at a rapid and hard to replicate pace.

COMPETENCIES:

Diagnostic skill (mechanical & electrics)

Crisis management skill

Service operation management skill

Continuous improvement mindset

Respect for people

Leadership

Self-motivated

PERSONAL TRAITS

Communication and team building

Critical thinking and strategy alignment