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Job description:

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Department: Ownership Management
Division: Operational Excellence
Unique Role: OJT Technician
Operational Responsibilities
Implement the Vehicle Service training plan for each city and create and follow the OJT training schedule

Independently conduct the Vehicle Service Level-2 training for all new joiners in COCO and RP cities, within 2 weeks after the conclusion of the New Hire Training

Conduct and support in practical on-the-job training for all new technicians, workshop managers, Service advisors and floor supervisors wrt vehicle assembly, disassembly, component replacement, spare parts replacement, body panel replacement, and vehicle diagnosis

Travel to RP and COCO cities to observe on-field service activities and guide with hands-on training as needed

Support with Training audits in COCO and RP service centres

Obtain information on new service bulletins/Change Requests /CAFV projects from the Vehicle Service team and implement refresher and OJT training on the same

Track and maintain vehicles, tools, inventory, and equipment used in the service training centre

Support with the training Certification post OJT training

Track and share data around training participation, feedback, certification, etc.

Cross-functional Responsibilities
Address queries from the local service teams in each city post training

Support in the Optimisation of service processes by conducting Service validation and service feasibility studies for the Vehicle Service team for new change requests/CAFV projects

Support the NPD team for service validation and testing

Team Responsibilities
Share service bulletins/Change Requests /CAFV projects with the team to be published on the LMS

Conduct training as per SOP

Stay up to date on our product portfolio, service bulletins, service process changes, etc.