Company Profile:

Job description:

You’ll be our: Retails Sales Coach

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Training Manager

You’ll be A member of: Ownership Management



What will I be doing at Ather?



Execute on the OJT training plan for new joiners in the Service Delivery team.

Acting as a consultant to salespeople and providing helpful advice on coping with job-related challenge

 Collect and share feedback on the OJT training plan with leaders and other CX trainers

Ensure the application of skills learnt during NHT and provide hands on training to our Product Specialists at our Retail Partner Location

Process & SOP adherence-
 Ensure all Product Specialists adhere to defined processes with regards to operations, FAME, Customer engagement & DMS

Lead by example on Pitch, Objection handling & Conversion at the Retail Partner locations

Initiate the daily huddle model

Responsible for ensuring Ideal customer experience by each team member.

Adhere to the  OJT schedule and report the feedback with a CAPA

Recognize Top Performers and share best practices.

Identify training gaps and bridge through enhanced content for future batches



What kind of experience & skills do I need for this role?



1 year of experience in handling customers at Retail

Should be proficient in understanding the/Sales Process

At least 6 months of experience in classroom training delivery

Excellent English communication, presentation, and facilitation skills

Knowledge of tools such as Google Suites, CRM and DMS

Excellent communication skills in English and one local language/ Hindi.

This will be traveling job



Some attributes that you bring to this role?

Must be a self-starter, well-organized, and able to manage multiple priorities with competing deadlines.

Highly organized, detail-oriented, patient & action-oriented

Strong skills in relationship building and interacting with people

An ability to pursue goals, take action, and multitask changing priorities



What should I have graduated in?

 

Any Graduation