Company Profile:

Thermo Fisher Scientific Inc is the world leader in serving science with annual revenue exceeding billion Our Mission is to enable our customers to make the world healthier cleaner and safer

Job description:

Responsibilities:

The above position is for LSI Business and desired candidate will have following responsibilities:

• Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing, understand customer requirement & expectations and drive fulfillment.
• Drive customer engagement programs & differentiated customer services w.r.t. Focus Accounts, Key Accounts, Platinum accounts etc.
• Implementing business strategies to enhance service reach and effectiveness on a wide range of products, achieve pre-set targets while ensuring accomplishment of business goals.
• Exercise necessary controls w.r.t. backorder hygiene, order completeness, customer promise date, pricing / taxation / related checks etc. Validate/ plug inputs and resolve discrepancies (internal/ external stakeholders) and 100% adherence to Audit related Order Management guidelines
• Visiting Customers- Understanding & resolving issues – 10-15% of the Profile requirement.
• Handling DFS (Direct factory orders) and export orders. For export customers, Quote to delivery process knowledge is mandatory.
• Should have knowledge of Tender enquiries, processing Quotes, PO processing and Onward Customer Service
• CAS (Customer Allegiance Score): Consistently monitoring and achieving CAS Score on monthly basis and devising plans to improve target scores with Projects and actions.
• Updating exceptions on Product Deployment/Customer Deliveries. Highlight all failures/ likely failures & taking timely actions collaboratively to mitigate any further occurrences.
• Review MTO’s and Coordinate with Planners for tracking delivery timeline/ status for Non-Stock SKUs.
• Review Costs: Premium Freight Spends (Air/ Cargo), CST Billing and initiate improvement actions.
• Participate in monthly SIOP’s and provide inputs and ensure timely actions of closure.

 

• Communicate and ensure implementation of company strategies across regions for uniformity