Job description:
Job Description
Title Senior Manager - CE Payroll
Department People Operations - HR Shared Service & Governance
Location India
Level 6
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our HRSS team and feel like you’re part of something bigger.
About your team
Global HR Shared Services & Governance is a central hub of capabilities to provide HR Support Services, Payroll, Background Vetting services, Benefit Administration & HR Regulatory Operations and Governance to staff and HR teams across all business areas of FIL & Eight Roads. The objective of the function is to leverage HR technology infrastructure to deliver efficient HR processes and aim for operational excellence globally. Our team members are based across India, China, UK and Luxembourg to provide these services globally within FIL. The Service Delivery Team sits within the Global HR Shared Services and Governance teams and works in partnership with all HR teams and business groups to provide assistance in the area of HR administrative services, Payroll & Benefits related activities and HR regulatory compliances. The team is responsible for managing the payroll and administrating the benefits for the organization’s international locations, for designing and implementing various HR administrative practices and procedures, as well as for the maintenance of employee records and delivering services in a consistent and effective way across the organization.
About your role
The purpose of this role is to provide leadership and management oversight for Payroll Services across European locations & others (16 countries: Austria, Belgium, Chile, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Switzerland, Hungary & Dubai). You will work closely with the HR Support Services, Benefits Administration and other HR teams and wider stakeholders (finance, tax etc.) to ensure the smooth running of services across all European offices. You will lead a team of Payroll specialists, providing thought leadership and innovative solutions to ensure effective and efficient running of the services.
About you
Your role would encompass supporting the management of the day-to-day functioning of the Continental European (CE) Payroll team and providing governance for the objectives set out for the team. Also, lead and support with the enhancement of operational processess by evolving the design and execution of our processess. You will champion the team on the Global Payroll Transformation project currently underway to ensure the transition and transformation for all CE countries is a success.
- Manage, develop and mentor a team of multilingual HR payroll specialists. Motivate and lead the team, creating a common vision for the delivery of the HR Payroll administration
- Manage the day to day performance and services delivery of the CE Payroll team ensuring the effective and efficient delivery of key processes and procedures; monitor performance against agreed SLAs; actively seek to maximize the benefits of the Workday HCM system; continuously review resources to lower transaction cost, reduce cycle times, improve performance and increase responsiveness and service levels to the internal customer
- Work with Global HRIS & Technology Teams on system & tool enhancements in order to create streamlined processes. Ensure the provision of appropriate reporting and analysis of data to enable the senior management and business stakeholders to make data driven decisions to benefit the business
- Manage & contribute to global payroll transformation project and other changes impacting payroll, constantly improving delivery services across the HR Shared Services. Contribute in the designing of integration & lifecycle process frameworks that would include drafting & reviewing Standard Operating Procedures (SLAs) of key processes
- Review, update and implement policies and procedures, as necessitated by organisational needs and ensure ongoing compliance with all regulatory and legislative environments. Continuously evolve the design and execution of our processes.
- Provide expert/professional advice, support and guidance to the team in relation to operational processes acting as the escalation point for the team. Responds to escalations and inquiries regarding policies, procedures, and programs as appropriate
- Work with Global HRIS & Technology Teams on system & tool enhancements in order to create streamlined processes
- Lead the management and delivery of appropriate projects that support the continuous development and improvement of Services. Oversee the post implementation management of the new project deliveries - ensuring greater value and efficiency is delivered as a a result
- Provide line management support to the Team through regular 121 meetings, round table discussions, and appraisals, along with effective coaching and direction,to ensure that process improvements are successfully articulated, agreed, embedded and where appropriate, reviewed.
- Undertake the full performance management, including the professional development, of staff within the HR Shared Services Team.
Experience and Qualifications Required
- With atleast 15 years of experience, the individual needs to have a strong knowledge of HR domain and Payroll expertise to be able to create solutions to address our business realities
- Proven experience of advising, supporting and manage diverse internal and external stakeholders and create a strong customer centric culture within an HR Shared Services teams
- Manager with good influencing skills and the ability to prioritise business requirements appropriately through a collaborative partnership approach
- Relationship management skills working with partner/service providers internally and externally
- Proven experience of leading, managing and motivating a successful team. Experience of performance management, coaching and mentoring managers and team members
- Ability to manage business demands and to balance team and business needs appropriately, setting clear expectations for both
- Experience of working as part of a project team and managing project workstreams
- Discreet with the ability to handle confidential and sensitive situations
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
