Company Profile

Stryker is one of the world’s leading medical technology companies and together with our customers we are driven to make healthcare better We offer innovative products and services in Medical and Surgical Neurotechnology Orthopaedics and Spine that help improve patient and hospital outcomes

About the Role:

• Job Description Summary

  Implement the organization's credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum, and arrears are economically collected. Reject or authorize applications in accordance with company standards and establish appropriate repayment terms to minimize the organization's credit risk. Manage the organization's most complex, large, or difficult credit accounts to maintain positive customer relations and minimize debts outstanding. Monitor the status of credit and collection activities to identify problem areas and adapt procedures to improve the overall performance of the team. Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization's overall customer relations strategy.
  
  This is a management position that contributes and achieves results through others. The role is responsible for managing subordinates in professional jobs or managing through subordinate managers / supervisors or is a leader of process that achieves results through others, whom are not direct reports. Job requires comprehensive understanding of the concepts and principles in their discipline. The requirement for a broader knowledge implies the need to understand other concepts and principles in context in order to resolve issues that have an impact beyond the area. The job has full management of a team, including management of people, defining roles and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions or changes. This job typically requires a degree or equivalent and a minimum of 8 or more years experience.

• Job Description

  - Creation, management, and circulation of customer credit MISs to all internal and external stakeholders.

  - Monitor the credit granting and updating process.

  - Customer onboarding and settlement - Understanding & designing the complete process flow for customer lifecycle, identification of challenges and proposing new ideas for betterment of the process.

  - Data Readiness for Analytics and Audit Perspective- Creating Reports which can be effectively drilled down as per regional and global requirements.

  - Master Data maintenance for all customers, highlighting Duplicate entries, correct mapping as per proposed category and monthly monitoring of complete Master data.

  - Handling and managing calls with different stakeholders to understand their process and incorporating the same as per India specific requirement. Monitor periodic credit reviews.

  - Onboarding innovative credit partner solutions to enable the business growth and driving smooth execution between credit partners, internal stakeholders, and customers.

  -Resolving queries raised by customers.

  -Well conversed with IT environment and should be able to drive enablers implementation in JDE and should be able to leverage BI reports

  • 5+ years of credit experience in managing the credit operations & customer management in a reasonably large organization
  • Have a thorough knowledge of credit-related laws and considerable experience with customer negotiations.
  • Good verbal communicator and presenter – Good command over English
  • Computer literacy including sound knowledge of the MS Office suite of software
  • Self-motivated
  • Team player