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About this opportunity:

 

This job role can be encouraged yourself to analyses, resolve, implement, verify the configuration, and support field team for the DWDM & Microwave device. The scope could cover the scenarios of new network and service troubleshooting and resolution.

 

What you will do:

 

·       Acts as the customer concern point for activities demanding a level of technical expertise         as a 24/7 capability!

·       Actively monitor ticket queues to ensure timely response to tickets!

·       Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.

·       Focused on improvement of automated recovery.

·       Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

·       Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. 

·       Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.

·       Remote troubleshooting on DWDM, OTN, Optical on SIAE / Huawei devices and Ericsson Microwave.

·       Detail understanding of Fixed Line Telephony with hands on experience on Huawei & SIAE fixed line telephone exchanges

·       Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite troubleshooting, and fix action).

·       Responsible for analysis & rectification of critical/non-critical Faults and alarms.

·       First point of contact for resolution of any alarm/event/KPI related issues.

·       Handling Configuration Support & fault analysis.

 

You will bring

 

·       Must be a quick learner with a positive attitude, team player and good individual contributor with collaborative skills.

·       Knowledge of routing protocols BGP, IS-IS, L2VPN & VRF.

·       Working experience of configuration network having BGP, MPLS, L2VPN.

·       Troubleshooting of faults related to hardware, configuration, service quality & service impact/outage.

·       Experience in troubleshooting of services outages and restoring within defined SLA duration.

·       Comfortable in performing change requests as per designed MOP.

·       Able to investigate and fix recurring faults/problems.

·       Good knowledge of MS Office tools like Excel, word, Power Point etc.

·       Knowledge of Microwave, DWDM & ASON is a plus.

·       Routing & switching professional certification and OEM certification is a plus.

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