Company Profile:

Vestas is the world leader in wind technology and a motivation in the development of the wind power industry. Vestas’ core business comprises the development, manufacture, sale, marketing and maintenance of Wind Turbines. Come and join us at Vestas!

Job description:

TOE SDC is part of the Global Operations Engineering team. The Service Delivery Centre (SDC) contributes to the growth of Vestas Service by directly involving itself with Service Business Units (SBUs) on CIR reviews, VGA (Vestas Global Adviser) updates, and field support. Being a part of a Global function, we aim to be the best and keep improving ourselves to deliver the best. We review CIRs (Blades & General) created by site engineers across the globe on Vestas CIR Portal and third-party drone portals. We maintain the VGA portal up-to-date by creating new troubleshoot guides and upgrading existing guides. VGA is a tool used across Vestas to troubleshoot turbine-related concerns. We are responsible for supporting SBUs to achieve service targets by performing day-to-day technical tasks through a remote working structure.

Responsibilities

Creating/updating technical solutions of trouble shooting guides (VGA) for Onshore, Offshore and MB platforms 

Conduct weekly/monthly call with the stakeholder in order to align the VGA progress

Support stakeholder to deliver feedback on time

Create database as needed to support digitization, data analysis and minimize the backlog

Creation and update the unscheduled Task-list requests as part of LEAN

Technical support for service commercial

Provide 2nd-level technical support to Service and Construction

Provide support to service operation on the resolution of turbine alarms/alerts

Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues

Action plan creation and deployment in collaboration with regions for VGA on time delivery and LPF/LD reduction

Brain storming sessions with site tech., functional specialist and Vestas Power solution for development of high quality troubleshooting guides

Strive for best quality of VGA Guides through continuous improvement in process or innovation

Qualifications

Bachelor's degree in electrical/Electronic Engineering

Minimum 5+yrs of experience in Technical support, Troubleshooting, commissioning and Service 

3+ years of site experience in WTG troubleshooting is must

Multiband experience (GE/ Gamesa / Suzlon / Senvion etc.) is added advantage

Knowledge of Power BI / Data analysis tool is added advantage

Competencies

Willingness to work in an international team with different cultures and with external consultants

Good self-organizational skills and independent working style

Good background in mechanical and electrical engineering, esp. in wind energy technology

Experience in creation and evaluating of the work instructions

Ability to prioritize tasks in accordance with business goals

Good knowledge of WTG control systems (Toolkit, VOB, VTM, VAX, Windchill etc.)

Proactive in Problem Solving and innovation

Professional oral and written communication skills 

Efficient computer skills 

Should be a highly motivated attitude and be able to work with little supervision 

Efficient technical skills with emphasis on diagnostics, troubleshooting, technical investigation and root cause analysis 

Able to balance responsibilities and prioritize daily work

Mature and collaborative towards work and team

Growth mindset with ability to think out of box 

Flexible and ready to accept problems