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Job Description – Associate Operations Manager (Cash Posting)

 Primary Responsibility:

 Performance and People Management

 i.  Performance Management

Operational Service Delivery – SLA Metrics and KPIs

Financials – No revenue leakages

Process Improvement initiatives

ii. People Management

Attrition & ESAT

Employee Engagement

 

Role and Responsibilities:

 Required to handle a team / group of 15 to 20 FTEs

Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review

Very good understanding of RCM metrics like Days in AR, Unposted Cash, UI metric

Periodically review team’s performance and recommend performance improvement plan wherever required

Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel

Identify trends and patterns from the generated reports and initiate action plan to resolve the posting related issues

Responsible for work allocation / distribution to the team and monitor the team’s work

Create and maintain daily operational scorecards to track and report KPI’s; assist in volume forecast and capacity planning as required

Generate and distribute management reports in accurate and timely manner

Perform data analysis for generating reports on periodic basis including adhoc

Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation

Suggest ways of improving the process using Lean Six Sigma methodology and suggesting automation of repetitive processes

Able to interact with the client effectively

Willing to work in night shift / US timings

Willing to work in WFO setup

 Additional Skills Required:

 Proficient in MS Excel

Strong ability to analyze raw data, draw conclusions and develop actionable recommendations

Ability to handle multiple tasks of reporting simultaneously

Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.

Solid verbal and written communication skills are required

 

 

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