Company Profile:

We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. In India, our focus mainly lies in Research, Healthcare and Education businesses and the primary locations we operate from are: Delhi, Pune and Noida.

Job description:

About Springer Nature Group 

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. 

 

About the role: 

The Email Marketing Operations team at Springer Nature is currently seeking an Email Marketing Operations Executive. This team, comprised of marketing operation specialists, is responsible for supporting and executing email marketing campaigns. Their primary focus is implementing complex automation and standard campaigns as directed by marketing colleagues, ensuring quality assurance, providing technical support, and maintaining a strong emphasis on marketing automation initiatives. 

 

Role Responsibilities: 

Manage and execute high-volume email marketing campaigns, including standard and automation campaigns 

Collaborate with planning and technical teams, ensuring clear and effective communication across multiple channels 

Utilise various email marketing automation platforms to implement and optimise email campaigns 

Monitor ongoing automated processes to ensure a seamless operation 

Offer technical support and guidance, addressing feedback to improve campaign performance 

Generate reports and analyse campaign results to measure effectiveness and inform strategy 

Identify and escalate technical issues to the appropriate teams, conducting tests to validate fixes. 

 
Required Experience and Skills: 

Excellent communication skills  

Strong written and verbal communication skills/ problem-solving skills 

Experience using customer engagement/digital marketing platforms (experience with HubSpot and/or Braze a plus) 

Experience with HTML, JavaScript is a plus 

 

 

Eligibility

In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role

 

What we offer

The global setup of the team and the organization, our complex system and environment and its variety are giving a chance to further develop yourself while working with team members around the globe, and international stakeholders.

 

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers

 

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