Company Profile:

A Client of Bruhat

Job description:

Perform day to day administration of the Service-Now tool • Maintain business services and configuration item relationships in Service-Now tool • Develop and manage application code, user interface, and third-party integration components • Develop necessary development documentation as needed e.g. technical design, developer notes, etc. • Performs core configuration tasks including system policies, business rules and client scripts • Manages users, groups and roles • Manages data with Tables, the CMDB, Import Sets, and Update Sets • Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows • Performs migration activities Dev to QA, QA to Prod • Coordinates Service Catalog options, including two-step checkout, cart controls, and variables • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues • Deep understanding of REST, WSDL, JSON and ability to integrate with other third party applications like SPLUNK, APP Dynamics etc. • Post roll out production support. Experience of handling Bug Fixes and Enhancement requests • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc... • Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow. • Knowledge of working with different kind of scripts in ServiceNow and their order of execution. • Experience working with email notifications, inbound actions, reports, gauges, and home pages. • Experience on creation of catalog items, wizards, record producers, interceptors, user guide. • Working on creation and customization of complex workflows and custom workflow activities. • Worked with transform maps, data sources and different transform scripts for data loads and management. • Working with schedule jobs, events and triggers to manage business needs and handle background work. • Working with complex UI customization and UI macros. • Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad • Working knowledge of Performance Analytics and Reports • Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction • Develops and improves user systems procedures, and prepares systems documentation. • Establishes and maintains effective communications with customers, other technology specialists, and vendors about services • Excellent written and verbal communications skills • Ability to quickly learn and take advantage of new technologies and concepts • Good understanding of customer requirements and pain points • Excellent written and verbal skills in order to effectively communicate quality technical and functional system specifications • Ability to take initiative and work without supervision