1+ years specializing in remote desktop support, systems administration, and IT Operations in a Windows environment.
· Good knowledge of ITIL processes. ITIL V3 certification is a strong added advantage.
· Systems Architecture and integration experience preferred (specifying hardware, network configuration, etc.).
· Telephony experience (Cisco VoIP preferred).
· Microsoft Office 2013 and above.
· Outlook 2013 and above.
· Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
· Previous work experience in a corporate environment.
· Experience supporting Outlook in a Microsoft Exchange environment.
· Experience supporting a variety of Wi-Fi-enabled devices.
· Experience supporting remote users.
· Basic knowledge of thin client systems, network printers, Citrix, terminal servers
· Excellent communication skills.
· Experience working in a global setup and with a tightly integrated team.
· Ability to clearly communicate technical concepts to non-technical people.
· Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
industry best practices and procedures.
· Ability to multi-task in a fast-paced environment
· Work in a 24*7 environment and on shift basis.
Bachelors
IT support,remote desktop support,
IT-Software- Software services