Genesys is  committed to diversity and inclusion through innovative programs fostering an inclusive workplace culture. Our initiatives focus on creating tangible impact internally & externally. Employee resource groups celebrate various backgrounds, fostering a sense of belonging. Genesys actively promotes diversity in leadership, ensuring representation at all levels. Our Inclusive training modules designed to equip employees with tools to embrace differences, fostering collaborative environment & our mentorship programs connect diverse talent with seasoned professionals, nurturing career growth.

Genesys’s commitment to diversity and inclusion not only enhances the workplace but also underscores our dedication to creating a global community where every voice is heard and valued.

Our Diversity initiatives include
Implementing a pilot internal mobility program aimed at fostering career progression for women and underrepresented groups.

Refining and adapt the diversity sourcing and workforce planning strategy to align with changing talent acquisition dynamics and promote a diverse and inclusive workplace

Launched  DEI social campaign programs like “Return to Workforce” to hire professionals with career breaks. 

Launched Diversity, Equity, and Inclusion (DEI) business council and appointed champions who serve as key conduits for DEI initiatives within the organization through Global Townhall Communications (GTC) channels.

Successfully refined our internal communication strategy to enhance the visibility of events and programs

Genesys stands out as a global leader in cloud-based contact center software, dedicated to providing an unparalleled "Experience as a Service." With an impressive and continuously expanding customer base, we currently serve over 7,000 clients, boasting more than 500,000 users on our cutting-edge platform. Notably, over 50% of Fortune 100 companies entrust Genesys with their contact center needs.

As a company in rapid growth, we've welcomed around 2,000 new employees globally in the past year, with over 50% of these hires in the Americas. With a global workforce of 6,500 dedicated professionals, we're on an upward trajectory, driven by our recent acquisitions of Bold 360, Exceed AI, and Pointillist. These strategic moves reinforce our focus on enhancing the customer journey through the latest innovations in cloud-based solutions.

In a testament to our success and potential, we secured a substantial $580 million funding round in December 2021, led by prominent investors such as Salesforce Ventures, ServiceNow, and Zoom. This funding round valued Genesys at an impressive $21 billion, highlighting confidence in our vision and capabilities.

Our company culture places a strong emphasis on empathy, growth, and innovation. This is evident in our commitment to Diversity, Equity, and Inclusion (DEI), substantial investments in Research and Development (R&D), and our overall rapid expansion. Genesys has been recognized as a Great Place to Work (GPTW) for seven consecutive years, securing the 90th position in the Mid-Sized Organization category.

With offices in Chennai and Hyderabad, we are well-positioned to continue our trajectory of success, delivering exceptional experiences and driving innovation in the ever-evolving landscape of contact center solutions.