Company Profile:

With indepth expertise in technology and a core DNA of Software Engineering Aspire delivers holistic services across industry verticals such as Independent Software Vendors Retail Banking Financial Services and Insurance Our prowess lies in Software Engineering Digital Services Testing Data Analytics and Infrastructure Application Support At the heart of all of our endeavors at Aspire is our core philosophy of “Attention Always” As a peoplecentric organization the wellbeing

Job description:

Research, respond to and accurately resolve issues of moderate to high complexity, in a timely manner
Function as primary customer contact for all assigned support cases, meeting Guidewire’s
contractual and internal goals for initial response and subsequent customer communication
Provide expert solutions to customer problems to ensure customer satisfaction
Write thorough and detailed case documentation to meet objectives for Case Quality and Customer
Satisfaction scores
Proactively take ownership and responsibility for support cases where and when required
Escalate customer issues to the CASE Manager as appropriate