Company Profile:

Avtar enables high growth organizations to focus sharply on effective and sustainable talent strategies to make the workplace more inclusive Avtar has helped MNCs and Large Indian Conglomerates to structure and implement sustainable Diversity Inclusion programs

Job description:

The Head of Customer Experience represents the customer’s voice internally, creating a bridge between the company and its customers. This role will oversee and own the Customer Experience Team that is responsible for the overall delivery of customer service in the Bank. She/he will create the roadmap of service for the organization by aligning customer segments’ expectations and goals. She/he will also manage specific channels of service delivery such as ATMs and Phone Banking (service, lead and revenue generation.) The role is further responsible for design and implementation of service solutions across various channels of delivery and grievance redressal processes/policies facilitated by people and technology.

We are keen to onboard women leaders in this role who have 18+ years of experience in a customer experience role  where at least 8-10 years experience into a leadership role