Company Profile:

Logitech is the sweet spot for people who are passionate about products making a mark and having fun doing it As a company we’re small and flexible enough for every person to take initiative and make things happen But we’re big enough in our portfolio and reach for those actions to have a global impact That’s a pretty sweet spot to be in and we’re always striving to keep it that way

Job description:

The Role:

The CX Training Lead, Video and Logitech for Business is responsible for The CX Training Lead is responsible for developing and delivering training for Logitech’s enterprise customer support team on topics including personal collaboration (webcams and headsets) and productivity (mice and keyboards) hardware and software, ticket handling processes, soft skills, and more. They will work with a team of experienced training leads across all of our regions and will have an opportunity to train internal support agents as well agents with our external partners.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role you will:
 

Develop training documentation and/or training videos for personal collaboration and productivity (mice and keyboards), as well as other peripherals
Train incoming classes of technical support representatives
Deliver training on new products and features to the existing team
Work with team supervisors to refine training materials to address necessary improvements
Work with team supervisors to develop and maintain robust internal knowledge base
Work with external partners to deliver training to representatives and/or train-the-trainer sessions
                              
Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

Minimum 6 years experience in the technical support field - experience in the enterprise support field is a plus
Minimum 3 years experience developing and delivering technical support training
Minimum 1 year experience delivering fully remote training via video conference
Advanced knowledge of personal collaboration peripherals such as webcams and headsets as well as productivity peripherals such as mice and keyboards
Advanced knowledge of Skype/Microsoft Teams, Zoom and Google Meet
Advanced knowledge of Windows and Mac operating systems troubleshooting
Advanced knowledge of computer peripherals - especially in the area of Bluetooth and other wireless connectivity
Familiarity with Android-based devices
In addition, preferable skills and behaviors include:

Works well within a team environment and individually
Exceptional communication skills especially in a remote setting
Exceptional writing skills and ability to put together technical, process and policy related training documentation.
Education:

4-year degree or equivalent experience
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our portfolio, and reach, for those actions to have a global impact. That’s a pretty sweet spot to be in and we’re always striving to keep it that way.

 “All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”