Company Profile:

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Job description:

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.

ABOUT THE ROLE

• 6+ years of experience in supporting ELN Application (Perkin Elmer and Biovia).
• Solve various Admin and normal ELN issues and fix them.
• Good understanding about the Architecture of the ELN.
• Advanced exposure to workflow within the ELN Application.
• Knowledge in fixing network issues, diagnosing and solving software issues (especially MS Office, Adobe)
• Liaise with various Infra team, vendor and fix application related issues.
• Experience in providing L2 and L3 Level support with a good understanding of Organisational change process (bug fixes, customization changes, enhancements)
• Exposure to working in ITIL environment managing issues through Service Now
• Analytical, Problem solving & Troubleshooting skills
• Updating self-help documents so customers/employees can try to fix problems themselves
• Cristal report generation when requested by Business for auditing
• ELN Application upgrade/migration exposure and helping business in major activities.
• Customising the Critical functionalities within the Application is desirable
• Excellent in verbal & written communication skills.
• Flexible to work during critical issues negotiating the timeframe and a good teammate.

Mandatory skills:

Perkin Elmer and Biovia ELN

Desired skills:

Exposure to Administrator level activities in ELN. Solid skills in understanding business requirements, analysis and implementation. Experience in full lifecycle of the application and critical workflows.

EDUCATIONAL BACKGROUND: Any specific Bachelor’s / Master’s degree.

PREFERABLE INDUSTRY: Pharma Domain