Job description:
Job Description
JOB TITLE : SENIOR ENGINEER
CAREER LEVEL: D
Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
ABOUT OUR IT TEAM
It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.
ABOUT THE ROLE
- As a network engineer, will be accountable for meeting the delivery targets set by management
- Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.
- Support, maintain & improve user experience in network connectivity
- Deliver accurate, timely diagnosis & rectification of user’s network faults
- Monitor Network events through the world class monitoring tools and acknowledge/fix the alert incidents
- Resolve or increase incidents/problems/SR per established procedures
- Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards
- Work within an ITIL environment for Change and Incident management.
- Working on incidents raised by alerts/service desk/end user. Working on service fulfillment request through service catalogue,
- Handling incidents/Service requests related to LAN/WAN/Wireless/Firewall/Load balancer/Proxy from around the globe
- Work along with onsite network engineers/ISP to perform any Layer 1/2 troubleshooting
- Prepare network report for the daily/weekly/monthly management meeting
- Raising expedite change for incident break fix and implementing the changes after necessary approvals.
Essential Skills and experience
- A minimum of a bachelor’s Degree is required, MS or MBA preferred.
- 3-5 years’ experience performing various tasks in Network Operations, Troubleshooting
- 3-5 years’ experience in configuring/administrating Cisco routers, Switches (Cisco/Ruckus), Firewall (ASA/Checkpoint),Netscaler Load balancer, Zscaler Cloud based proxy
- Skills -LAN/Switching: Cisco Catalyst series switches. Cisco VSS technology, Nexus switches.
- Routing: Policy based routing, Intelligent WAN (iWAN) technology, Handling Cisco ISR/ASR routers, knowledge in dynamic routing protocols such as BGP, EIGRP/OSPF.
- Cisco ACI administration and Troubleshooting
- Security: Good knowledge in ASA, Checkpoint firewalls, Cisco ZBF,Zscaler
- Load balancer: Knowledge on Netscaler/F5 loadbalancer.
- Tools: Experience in any of one troubleshooting tools like Netbrain or any other equivalent tool. Experience on any of one NMS tools like Solarwinds, EMC SMARTS etc. Experience on any of one Log analysis tools like Splunk, Kiwi or other equivalent
- Ready to work in 18/7/365 environment rotational shift supporting over the weekends(APAC/EMEA shifts)
- Good communication skills, both written and verbal with excellent presentation skills.
Desirable Skills and experience
- Preferred candidate with strong routing knowledge/Firewall devices from ISP environment.
- Working experience in scripting language like Python, Perl, TCL or any other language will be an added advantage
- Understanding of Network Automation & Low code Automation platform such as Itential is an advantage
- Good knowledge of Incident Management/Organizational change/Problem Management processes.
- Experience working in globally distributed team
- Knowledge in ticketing system like Remedy, SNOW
- CCNA(R/S or Security) certification required. CCNP/CCSA/CCSE and ITIL certifications are added advantage
- Able to grasp and understand new technological trends / concepts
- Must possess good problem solving and communication skills
- Must excel working in team environment
