Company Profile:

Blue Star Ltd, is an Indian multinational home appliances company, headquartered in Mumbai, India. This company manufacturer, air conditioning, commercial refrigeration and MEP with over 78 years of experience. it is the country's second largest homegrown player in the air conditioning space.

Job description:

>Regular review of open complaints and ensure response time and its closure as per SLAs (Service-Level Agreement)
> Achieve Revenue generation targets
>Ensure Preventive Maintenance adherence and audit quality of Service on regular basis
>Maintain Customer i-base hygiene and regularly update end user data in system
>To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively
> Developing and maintaining Channel infrastructure as per Expansion plan, regular visits to Channel to ensure high level of engagement and alignment with organization objective, ensure adequate resource support to the channel to achieve committed SLAs
>Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement