Company Profile:

R1 RCM is committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai.

Job description:

Abour R1 RCM:

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

 

The Employee will be responsible for will planning, organizing, and documenting complex virtual desktop interface solutions to be consistent with institutional policies/procedures. Responsible for leading migration activities from Kyndryl managed VDI to R1 managed Azure Virtual Desktop as well as continued support for user base and leadership duties with AVD technical team members. Duties also include communicating technical/complex information both verbally and in writing, establishing, and maintaining cooperation, understanding, trust and credibility.   

Responsibilities: 

• Assist AVD team in developing AVD infrastructure and application implementation plans and testing procedures to ensure operational reliability and scalability 

• Assist in developing migration and support plans for users into AVD  

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the infrastructure 

• Works with business stakeholders to ensure project delivery expectations are communicated and met and to drive adoption 

• Lead technical initiatives and acts as a mentor for junior and senior team members 

• Perform multiple tasks concurrently and respond to emergency situations effectively 

• Created, manage and maintain support processes and workflows  

• Assist in managing AVD support\infra team members to ensure availability of team and support across a 24/7 support operation  

Required Qualifications: 

• Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree  

• 3 + years of overall advanced virtual desktop experience  

• 5 years extensive Microsoft server/desktop administration and Active Directory in an enterprise environment  

• Expertise in the Windows 10 operating system environment  

• Proficient in determining the appropriate strategy for recoverability and continuity of business operations 

• Experience creating, maintaining, and communicating complex information technology documentation 

• Working knowledge of Azure administration  

• Experience creating software packages, deployment, patch management, data and cost analytics 

• Knowledge of cloud, networking, and enterprise architectures 

 

Desired Qualifications: 

• Designing and supporting Microsoft infrastructure solutions including Azure Virtual Desktop, on-prem, cloud and hybrid 

• Experience working with multiple vendors such as Microsoft, Citrix, and VMware Horizon 

• Hands-on experience with Azure Virtual Desktop 

• Citrix or Azure Certifications highly desirable  

• Ability to maintain the highest levels of customer satisfaction and be service-oriented 

• Excellent verbal and written communication skills 

• Team-oriented and adaptable