Company Profile:

Job description:

• About the role

  3-5 Yrs of experience

• Delivery of service initiatives as part of the Service Excellence Programme.
• Track and report on the value delivered by each Service Excellence initiative.
• Maintain and input into the Service Excellence Programme roadmap with the Service Excellence Lead
• Inputting into the service vision and strategy along with the Service Excellence Lead.
• Use data, trends and service information to define further improvement activities
• Support the Service Excellence Group, Customer Service Managers and Operational Service Managers to drive adoption of Service Excellence
• Acting as a go-to expert for Service standard methodology and improvements
• Inputting into, running and analysing end-user and team member satisfaction surveys.
• Assisting in the design and production of consistent reporting of IT metrics within Science & Enabling Units IT and of Service reporting to associated Business leadership
• Build effective relationships across Technology teams to continuously improve ways of working.
• Focus on strategic complex partnerships, leading the management of high value / highly