Company Profile:

Job description:

Accountabilities / Responsibilities

System Maintenance and Operations Support

• Work with LMS provider to remain updated on system specifications and updates
• Communicate updates and changes to the field as needed
• Provide end-user support (application support, e-learning, training support requests, and other areas as requested).

Learning Administration Support

• Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.
• Uploading various course content’s such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform’s such as windows, Mac and Android (Mobile devices).
• Management of Job role, creating roles and assign it to the end users based on business requirement.
• Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users.
• Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.
• Proficient in supporting different LMS platforms like Saba, Degreed, Xyleme and Successfactors.
• Communicate with various clients as needed in order to define requirements for a variety of training reports.
• Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
• Backup and troubleshoot material hosted on the LMS.
• Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
• Prepare, deliver and manage reports as requested from various business departments.